Shipping policy

Shipping Policy

All personal break purchases can be held for up to 3 months in order to collate shipping for multiple orders from all Kado Live Streamers. Your orders will be collated initially into a Small AusPost parcel box, then if required will be upgraded to a Medium AusPost parcel box. Payment and shipping will be initiated once you have filled the max Medium AusPost parcel box or reached 3 months (whichever comes first), we will attempt to contact you via your email and phone number provided, where you will need to request shipping.

*Any live break purchased, will be held for shipping and will not be sent until a shipping fee is purchased.

**We will attempt to contact you 3 times over a week, however, failure to request and pay for shipping within this timeframe will result in forfeiture of your products purchased.

Processing Time

• All orders are processed within 1-3 business days (excluding weekends and public holidays).
• Pre-orders or special releases may have different processing times, which will be noted in the product description.

Shipping Within Australia

• We offer standard and express shipping options across Australia.
• Estimated delivery times:
  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days
• All domestic orders come with tracking for your peace of mind.

International Shipping

• We proudly ship worldwide!
• Shipping rates and delivery times vary by destination and will be calculated at checkout.
• Estimated delivery times:
  • Standard International: 7-21 business days
  • Express International: 4-10 business days
• Some international destinations may experience delays due to customs processing.

Shipping Costs

• Shipping rates are calculated at checkout based on the destination and package weight.
• Free shipping promotions may be available for certain locations or order values—check our homepage for current offers!

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order through our carrier’s website or via the tracking link provided.

Customs, Duties & Taxes

• For international orders, customers are responsible for any applicable customs fees, duties, or taxes imposed by their country.
• Loot Vault is not responsible for delays due to customs clearance.

Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us at [your support email] as soon as possible.
• We will work with the shipping carrier to resolve the issue.
• If your package is marked as delivered but you haven’t received it, we recommend checking with neighbors or your local post office before reaching out to us.

Returns & Refunds

• Please refer to our Return Policy for details on returns, exchanges, and refund eligibility.