A live break is defined as purchasing a sealed product and having it opened on your behalf on a live stream by a third party (the live streamer). Once the live break/opening has started, you also understand and agree there are no returns and/or refunds.

All personal break purchases can be held for up to 3 months in order to collate shipping for multiple orders from Live Streamers.

Your orders will be collated initially into an AusPost parcel box.

Payment and shipping will be initiated once you have filled the max Medium AusPost parcel box or reached 3 months (whichever comes first), we will attempt to contact you via your email and phone number provided, where you will need to request shipping.

*Any live break purchased, will be held for shipping and will not be sent until a shipping fee is purchased.

**We will attempt to contact you 3 times over a week, however, failure to request and pay for shipping within this timeframe will result in forfeiture of your products purchased.

When you are ready to ship your order or if we have reached out to notify you that your limit has been reached simply pay for shipping in your next order!

Please ensure you provide all online social media and live streaming names and aliases in your order comments to ensure you receive all your purchased products.

Once you complete the payment for shipping correctly our warehouse will reach out to you to confirm details and shipment.

*Please note that if you choose the incorrect shipping, we will reach out to correct the payment.

We process orders within 1-3 business days (excluding weekends and public holidays). Pre-orders or special releases may have different processing times, which will be noted in the product description.

Yes! We proudly ship worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.

We’re an Aussie-owned business based in Ballarat, Australia!

Once your order is shipped, we’ll email you a tracking number so you can monitor your package in real time.

We occasionally offer free shipping promotions, so check our homepage or sign up for our newsletter to stay updated!